Knowledge Base

Proxy Connection Issues

How to diagnose and fix proxy connection problems, from initial setup to intermittent failures.

Proxy Connection Issues

If you're having trouble connecting through your proxy, follow these steps to diagnose and resolve the issue.

Step 1: Verify Your Proxy Details

Log into the HypeProxy.io dashboard and confirm:

  • The proxy host address
  • The port number
  • Your username and password (or that your IP is whitelisted)
  • That your subscription is active

Step 2: Test the Connection

Use cURL to test a basic connection through your proxy:

curl -x http://username:password@proxy-host:port https://api.ipify.org

If this returns an IP address, your proxy is working. If it fails, note the error message for troubleshooting.

Step 3: Check Your Network

  • Firewall: Ensure your firewall allows outbound connections on the proxy port.
  • VPN: If you're using a VPN, it may conflict with the proxy. Try disabling the VPN temporarily.
  • Corporate network: Some corporate networks block non-standard ports. Check with your network administrator.

Step 4: Try a Different Protocol

If HTTPS isn't working, try SOCKS5 (or vice versa):

curl -x socks5://username:password@proxy-host:port https://api.ipify.org

Step 5: Check Proxy Status

Use the HypeProxy.io API to check if your proxy is responding:

curl https://api.hypeproxy.io/Utils/GetResponseTime/YOUR_PROXY_ID \
  -H 'Authorization: Bearer YOUR_API_TOKEN'

A high response time may indicate the proxy is under load. If there's no response, the proxy device may be temporarily offline.

Step 6: Rotate the IP

Sometimes the current IP may have issues. Force a rotation:

curl https://api.hypeproxy.io/Utils/DirectRenewIp/YOUR_PROXY_ID \
  -H 'Authorization: Bearer YOUR_API_TOKEN'

Then retry your connection.

Common Causes

Symptom Likely Cause Fix
Connection refused Wrong host/port Verify dashboard details
Authentication error Wrong credentials Re-copy from dashboard
Timeout Firewall/network block Check firewall rules
Intermittent failures Mobile device switching Wait and retry
Works in browser, not in code Wrong proxy format in code Check URL format

Still Having Issues?

If none of the above resolves your problem, contact HypeProxy.io support with:

  • Your proxy ID
  • The error message you're seeing
  • The tool or application you're using
  • Your operating system

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